CMS has an ambitious agenda and a bold plan to meet our mission. All of our work is organized and managed along six CMS strategic pillars that promote the establishment of broad programmatic goals. Inherent in our work is an unyielding focus on the customer experience to expand coverage and equitable access to those who are covered by one or more of our programs. Also essential is a focus on continuous improvement of CMS’ operations to ensure they are best in class and set a benchmark for health system transformation.

CMS has developed a set of cross-cutting initiatives that engage teams across our organization to drive the goals highlighted by the strategic pillars and enhance focus on critical components of our work. These initiatives are high-level, multi-year priorities for CMS that bring our centers and offices together to leverage their expertise and strengthen collaboration. Organizing our work this way will ensure projects and initiatives are coordinated, objectives and key results are shared and known, and data is used to understand progress and monitor success. These initiatives are in addition to the daily work of the nearly 6,300 CMS employees who ensure that more than 150 million people receive quality health care.